Frequently Asked Questions


We are here to help answer any questions you may have about our online shop and how it works.


Firstly, you should locate your tracking number, which is provided in an email sent by us to confirm your item has been dispatched. Then enter your tracking number in the “track your order” field and click “Track.” Visit our Track Your Order page for more information.

Simply contact us, and one of our team members will be on hand to assist you. We are always available.

We offer a 30-day return policy for all online purchases from the date the order is delivered/received. Once we receive and inspect your returned product, we will notify you of the approval or rejection (or partial refund) of the product.

We can provide a complete refund if the item is undamaged, in its original packing, and comes with legitimate proof of purchase. Additionally, all items need to still have their tags attached in order to be eligible for a return. A credit will then automatically be applied to your original method of payment within 3-10 business days.

We have various shipping options available, they include:

USPS Standard Delivery - $6.90

USPS Ground Delivery - $8.56

USPS Priority Mail - $10.07

We provide a range of shipping choices so you can choose the one that works best for you. USPS Priority Mail is our fastest option; you will receive your order to you in three days. Standard USPS delivery will take around 3-4 business days.

We do indeed have gift cards. We offer gift cards in the following denominations: $100, $250, $500, $1,000, $2,500, and $5,000. These gift cards can be used towards the purchase of any class at Radford Racing School, as well as merchandise. They must be used within 1 year of purchase.

On a desktop and some tablets, simply add your discount code or gift card to the section where it says “Discount code or gift card” during the order process. On mobile and most tablets, you can find the “Discount code or gift card” section by scrolling down to the bottom of the page during the order process.

The best way to stay informed about new products and exclusive offers is to subscribe to our emails. You can also follow us on Shop, to stay updated on everything - this way you will never miss a sale, restock or order update.

In the rare case that you receive a damaged or incorrect item, please contact our customer service team as soon as possible so we can help you resolve this issue with immediate effect. Provide your order number and a description of the problem. If possible, please also include photos of the damaged or incorrect item.

Our team will guide you through the return or exchange process, ensuring that you receive a replacement item or a full refund if necessary. You can also find detailed information on how to return a product on our Returns page. We apologise for any inconvenience caused and are committed to making the situation right by providing you with the high-quality service you expect.

Yes, your personal and payment details are secure. We use advanced encryption technology and secure servers to protect your information during transmission and storage. Our website complies with industry data protection standards, and we regularly update our security protocols to safeguard against unauthorised access.

We also do not store your payment information on our servers; we partner with trusted payment processors who adhere to strict security measures. Your privacy and security are our top priorities, and we are committed to ensuring your shopping experience is safe and secure.